1. Are EcoSoya, EcoCoco & EcoOlive sustainable?

Yes, all waxes in our range are 100% biodegradable and manufactured from renewable plant-based sources.

2. Is the wax vegan & cruelty-free?

Absolutely, all waxes are 100% vegan and are never tested on animals. Our EcoSoya waxes contain no animal products.

3. Where do I find technical and safety information about the products?

You can access the technical and safety data sheets in PDF format on each product's listing.

4. What fragrance load can your wax take?

The fragrance load can vary for each wax. Please refer to the technical data sheets available on each product listing for specific details.

5. Where is EcoSoya manufactured?

EcoSoya is proudly manufactured in Chorley, Lancashire, UK, as part of the Kerax group.

6. I have more questions about the wax. How can I get in touch?

If you have further questions, feel free to reach out to our team via the contact form or email. We're here to assist you.


Online order FAQ's

1. How can I place an order?

Placing an order is easy! Simply browse our products, select the items you want, and add them to your cart. Proceed to checkout, provide your shipping information, and complete the payment process. If you require ...tonnes or over please call the team directly and we will process your order.

2. What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards, PayPal, and more. You'll find all the available options listed during the checkout process.

3. Can I track my order?

Yes, definitely! Once your order is shipped, you'll receive a confirmation email containing tracking details. You can use this information to monitor the progress of your delivery.

4. Do you offer international shipping?

Yes, we offer international shipping to many countries. During the checkout process, you'll be able to see if your location is eligible for delivery. If your country is not listed, give us a call and we will be able to advise further.

6. What's the shipping cost?

Shipping costs vary based on factors such as destination and order size. You can calculate the shipping cost during the checkout process before purchasing.

7. How long will it take for my order to arrive?

Delivery times depend on your location and the shipping method chosen. Estimated delivery times will be provided during checkout.

8. Is my personal information secure?

Absolutely! We prioritise the security of your personal information. Our website employs advanced encryption and security measures to protect your data.

9. Can I cancel or modify my order after placing it?

We process orders promptly to ensure quick delivery. If you need to make changes or cancel your order, please contact our customer support as soon as possible 01257 237 350. Keep in mind that we may not be able to accommodate changes once the order has been processed.

10. Do you offer customer support?

Yes, we're here to help! Our customer support team is available to assist you with any questions, concerns, or issues. You can reach out to us via email at enquiries@kerax.co.uk or alternatively call the office 01257 237 350 Mon-Fri 9am-5pm